ATI Mobility Driver Upgrade – Installer Blue Screens


Every since upgrading my Dell Studio 1510 to Windows 7 64 bit, I’ve been having all sorts of crashes (blue screens, and sometime blank screen then straight to a reboot and the BIOS loading screen). I’ve held the belief that the ATI Catalyst Mobility Radeon HD 3400 version 10.5 driver was causing the problems. So, I’ve finally tried to upgrade the driver.

 CatalystThe download, and unpack of the software went smoothly, but when I started the installer, the machine would crash (sound of breaking glass). The install process would get to this screen and then blue screen the machine.

After, trying some of the of the pieces of advice which flashed past as the machine went from blue screen, to the BIOS loading screen, which included:

  • Run chkdsk /f. to do this you need to open a DOS box with administrator privileges (right-click the command prompt menus item in task manager, and then select the run as Administrator. The will queue a chkdsk for the next time the machine reboots.
  • Booting into safe mode, and trying to install that driver. Which did not work,safe mode would not allow the installer to install the detection piece of the installer.

How to get this to install?

Well I found a way around the problem. Windows has many ways to achieve the job you want to do, most of the time if path A does not work, path B may.

Installing The Drive Update Through The Device Manager

To do this (if you don’t know this “nook or cranny” of Windows 7):

  • Run the ATI Installer, and take note of where it puts the software. On my machine it was “C:\ATI\Support\10-8_mobility_vista_win7_64_dd_ccc”.
  • Stop the install when you get to the screen above (don’t need to crash the machine again).
  • Go to the Control Panel
  • View the Control Panel in “small icons” mode (I still have no idea why the default hides all of the “good bits”).
  • Select the Device Manager
  • When the Driver Manager opens, after the UAC message, Expand the Display node in the tree.DriverManagerUpdate1
  • Right Click the ATI Mobility Radeon HD 3400.
  • Select the Update Driver Software

  • This will bring up the following screen, select the “Browse my computer for software” Option.
  • DriverManagerUpdate2 


  • On the following screen select the directory where the driver software was installed.DriverManagerUpdate3
  • After then Windows goes off and does the install. My display went blank a couple of times, redraw its self in a mess, and then sorted its self out. By the end the drivers were installed.


  • Then I restarted the machine. I wanted Windows to sort itself out, make sure all of the updates were in the correct place, and generally “tidy up”.


Thus far, the machine has been up and not crashed since the install (a big improvement in stability). It could be my imagination, but the display is a “bit snappier” now as well.


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  1. #1 by driverfor on April 17, 2011 - 7:05 am

    thanks for this information its so helpful for me

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